Are you looking for an auto repair shop?

Are you looking for an auto repair shop? Here are a few helpful pointers:

Be sure to get a written estimate of the cost of repairs before the auto repair shop

actually performs any work on your vehicle. The written estimate will prevent the repair shop from changing the price it quotes for the work. Find out ahead of time if you will be charged for the estimate (and if so, how much). After you get an estimate for the repair shop, it may not be a bad idea to get a second estimate at another reputable shop.

Any estimate you get should give the following information:

Most reputable shops will guarantee their repairs. If the shop offers a guarantee, make sure you get it in writing, with the following:

If you are not satisfied with the repairs, first speak directly with the service manager. Many disputes can be resolved at this level. Follow any phone conversations with a letter you send by certified mail. Request a return receipt. That’s your proof that the company received your letter. Keep a copy for your files.